The Welcome Message is the greeting point for customers and the place to present the best image of your business
From the very moment your company telephone is answered, callers begin forming an opinion of your operations. Existing customers may have already formed a "mental image" of your business and this will be reinforced by what they hear over the phone.
By having a quality Welcome Message you are helping to confirm the caller's wisdom of doing business with you. The Welcome Message should help remind them you are professional and that you care about customers.
You only have a few moments to impress a new caller and in that same time you need to reinforce your image with existing customers. This is the point where you control the image you want to project to the world.
In order for your Welcome Message to fully exploit the first few moments of the phone interaction it should be created and recorded by professional communicators. It must "sound right". It should be clear and free of distortion. The wording needs to be accurate and succinct. And most importantly, the message should be read by a voice over professional.
We are part of Media Group, the business audio specialists. We know how vitally important the Welcome Message is in creating the right impression of your business.
When a call comes in, either from a potentially new customer or from an existing piece of business you want to display your organisation as professional and business oriented, but also warm and approachable.
We will include the Welcome Message as part of the package when you place an order for a Messages On Hold program. We supply the Welcome Message on a separate file in your preferred format ready to be loaded into your company telephone system.
Start now. To receive an on-line FREE quote for Messages On Hold including a Welcome Message, click here.
We have included here two examples of Welcome Messages for your reference.
Example of a typical Welcome Message: Welcome and thank you for calling (insert your Company Name and core product/service description or slogan) Please stay on the line and a member of our friendly team will be right with you.
A typical Welcome Message for Medical Services: Welcome and thank you for calling (here insert the name of the Doctor or Medical Centre) If this call concerns a medical emergency you are advised to hang up now and dial 000 to call an ambulance. If there is no immediate medical emergency, please stay on the line and a member of our team will be with you in just a moment.