Outside normal hours advise any callers on the right course of action and when to call back.
We've all been there. We've called the company's office number, we checked to make sure it's right. But there we are, still hanging on while their phone rings and rings. Then we realise it's late, or Saturday arvo and everybody has gone home.
It's not a great way to start a business relationship!
When your office is closed callers should hear a message. Don't just leave them hanging! Apologise for missing the call, tell them of your trading hours and if your phone system can record their details, promise to return the call.
Just because you have closed for the day doesn't mean you have to forget about your customers. However that is the message you send when the phones are left to just ring out! Every business needs an After Hours Message to avoid the problem
There is probably one other situation that is as big a sin as not having an After Hours Message. This one is the "DIY special". That's the After Hours Message that sounds rough and ready. It's like an after-thought you put together as were leaving the office for the long-weekend. Again this can only send the wrong signal to your customers.
The After Hours Message should be taken as a golden opportunity to reinforce your company image as professional. It's a chance to show your company is serious about its customers and the business.
The incoming call might be from an existing customer or a potentially new piece of business. Both will be impressed if they hear an After Hours Message that thanks them for calling, informs them of your hours and invites them to leave their contact details so you can return their call. If you offer to return their call, always make sure you follow up.
They might be calling from another time zone or they might not know your hours of operation. The After Hours Message informs and pacifies while reinforcing a favourable impression of your business.
If your After Hours Message sounds thoroughly professional, the caller will be even more impressed. The wording should be carefully crafted by an experienced copywriter. It should feature a professional voice actor and be expertly produced in our modern digital sound studios.
We will even include some mood setting music and we will do it all for an extremely reasonable cost. How much? To find out we invite you to request a free quote.
It's in your interest to leave a positive impact with callers whether they have been dealing with you for a long time or hoping to become one of your customers. When the experience is a good one they may "spread the news" to their friends and associates.And that means more new business opportunities.
Now is the time to put a professional After Hours Message on your phone. Arrange a free online quote now, click here.
Example of an After Hours Message: Thank you for calling (add company name here), but unfortunately you have called outside our normal operating hours. Our opening hours are (mention the hours of operation). Please call back during opening hours. Alternatively you can leave a brief message with your name and number and we will return your call when the office re-opens. Leave your message after the "beep". Thank you
Here is a typicalMedical Services After Hours Message: Thank you for calling (add the name of Doctor or Medical Centre), however you have called outside our normal opening hours. If this call concerns a medical emergency please hang up now and dial 000 to request an ambulance. Otherwise please call back during our opening hours which are (list normal opening hours). If you wish to leave a brief message with your name and number we will return your call during normal opening hours. Please record your message after the tone.